Resume

Meticulous experienced hair dresser with over 20 years of experience in management within the beauty industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Devoted to organization and excellent customer service through streamlining office functions and cutting costs without sacrificing quality. Expert in employee supervision and training teams in performance excellence and operational improvements.
Proven success in leadership, operational excellence, and organizational development with keen understanding of elements of Salon and Spa business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Work History

Elite Hair Stylist / Salon Lead
Lifetime Fitness -Laguna Niguel, CA
June 2018 to March 2023

Coloring, Cutting, and Styling hair of a private clientele base of over 400
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
Grew sales over 100% in less than 12 months with great work ethic, individualized beauty care plans, and positive attitude
Increased annual revenue for almost 2 consecutive years through effective customer service and inventory management
Increased salon profit by upselling services and providing personalized care for return visitors
Won nationwide spotlight awards every quarter employed, highlighting the company’s top 5% of performers
In charge of salon inventory / management

Salon Director
Carlton Hair International – Mission Viejo, CA
March 2001 to June 2018

Oversaw daily operations of salon staff of over thirty including employee performance, facility cleanliness, and sales
Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing, ordering of all inventory, and delegating tasks
Devised, deployed, and monitored processes to boost long-term business success. Increase in profit levels by over 300%, meeting and exceeding all P&L; goals
Provided staff coaching and mentoring to enhance performance, personal development, and achieve demanding business objectives
Utilized social media accounts and strategic marketing initiatives to promote business and build revenue
Personally coloring, cutting, and styling hair for private clientele base of over 400
Built business through commitment to excellent customer service, resulting in customer loyalty and retention
President’s award Feb 2010
Salon of the year award Nov 2013

Skills

Business Development
Operational Improvement
Project Organization
Profit Enhancement
Marketing and Strategic Planning
Time/Schedule Management
Employee Hiring and Training
Employee Retention and Development
Communications Skills
Inventory Control
Networking Expertise
Excellent Customer Service
POS System Operation
Bilingual Farsi/English

Education

California State University – Fullerton Fullerton, CA
Bachelor of Science
Communication and Media Studies

Saddleback Valley College Mission Viejo, CA
Associate of Science
Communication and Media Studies

Lake Forest Beauty College Lake Forest, Ca
Cosmetology
Cosmetology License

Certifications

Vidal Sassoon certified
Schwarzkopf color specialist certified
Bumble and Bumble Business certified
Redken Ave creative color certified
Goldwell advance color certified
Dream Catchers extensions certified
Wella color certified
Easihair Pro extensions certified
Brazilian Blowout certfied
Global Keratin certified